Mentorship and Industry Training

MENTORSHIP

Mentors in Successful Business Practices:

Senior Executive Level mentor:
Allan Carr, RPA, ACCI
Mid-Management to Front Line Staff mentor:
Chrystal Skead, CPM®, ARM®
    • Esteemed Business Strategist
    • Defined Goals and Objectives Tactician
  • Diplomatic Stakeholder Management Expert
    • Respected Leadership Coach
    • Progressive Staff Performance Management Advisor
  • Effective Change Management Guide

TRAINING

The following workshops and seminars are available offerings for small teams (maximum 24) and can be customized for your company. 

WORKSHOPS:
Fundamentals of the Residential Tenancies Act in Alberta Workshop – 4 hours 
  • How to legally handle a security deposit  
  • How to screen new residents 
  • The rights and covenants of landlords and tenants  
  • The requirements for completing Premises Condition Inspection reports
  • The difference between a fixed term, periodic, and implied periodic tenancy
  • How to identify and handle non-tenants
  • Legal entry of the Premises by the landlord
  • Laws restricting rent increases
  • Assigning and sub-letting leases
  • How tenancies may be terminated
  • Different types of evictions, how they are issued, and use of the Dispute Resolution Service
  • How to identify and handle an Abandoned Premises and Goods.
  • Domestic Violence updated legislation
Leasing Skills for Residential Leasing Agents Workshop – 6 hours
  • How to create great first impressions
  • Understand the importance of gathering data, tracking traffic, and the use of demographics
  • Understand Features and Benefits selling as it relates to their property
  • Have practiced real leasing techniques in a role play workshop format, including effective ways of Greeting and Qualifying the prospect, overcoming Objections the
  • Prospect may have, and various ways to Close a ‘sale’ to a Prospect
  • Review best practices on screening Prospects once the Application is submitted
  • Be aware of the Privacy Act implications and requirements as it relates to the Leasing function
  • Take-Aways: Scripted voice mail message, telephone script for prospect calls, list of Features and their Benefits for their property, and responses to Objections at their property.
SEMINARS:
Leasing Skills for Residential Leasing Agents Seminar – 2 hours
  • How to create great first impressions
  • Understand the importance of gathering data, tracking traffic, and the use of demographics
  • Have practiced real leasing techniques including effective ways of Greeting and Qualifying the prospect, overcoming Objections the Prospect may have, and various ways to
  • Close a ‘sale’ to a Prospect
  • Review best practices on screening Prospects once the Application is submitted
  • Be aware of the Privacy Act implications and requirements as it relates to the Leasing function

 

The Art of Setting Market Rents – 2 hours
  • Shopping the Competition – More Than Just Price
  • Learn the difference between comparable and competitive properties.
  • Gain an understanding of how to compare differing properties to their own.
  • Discuss how to assess values for amenity based pricing.
  • Learn a method to determine the market rent for their suites.
  • Understand how to create a rent grid / stacking plan using amenity based pricing.
  • Discuss various incentives and the advantages and pitfalls with their use.
Managing Conflict with Residents– 2 hours
  • Factors that Create Conflict
  • Understand Non-Verbal Language
  • Explore Communication Techniques
  • Identify and Overcome Barriers to Problem Solving
  • Formulate a Resolution Strategy
Resident Retention– 2 hours
  • Why residents move out and the importance of customer service
  • Managing Lease Renewals
  • The importance of regular inspections
  • Follow up after the move-in
  • Maintenance follow up
  • Creating a Resident Retention program
Budgeting for Residential Properties– 2 hours
  • Components of an annual budget for multi family residential properties
  • Techniques for forecasting rents, vacancy and other revenues to reach projected gross revenues
  • Fixed, contract, and variable expenses
  • methodologies for projecting variable expenses
  • Net Operating Income and its importance in valuation of the property
  • Cash Flow and the importance to ownership
  • Expenses vs Capital costs
  • importance of 5+ year capital planning

In addition custom seminars, ‘Lunch and Learns’, and workshops can be created to suit the needs of your team.

Want to see how we can add value to your organization?  Click here to contact us today.